Shipping policy

Playful Pantry Shipping Policy

Effective Date: 03/02/2025

Thank you for shopping with Playful Pantry! Below you will find details about our shipping process, estimated delivery times, and policies.

Orders are processed within 1-3 business days (excluding weekends and holidays).
Custom or personalised orders may require additional processing time, which will be communicated at checkout.

We offer the following shipping options:

Standard Shipping: Estimated delivery within 2-5 business days
International Shipping: Estimated delivery within 7-21 business days (varies by location)

Shipping rates are calculated at checkout based on the shipping destination and selected shipping method.

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take 24-48 hours to reflect in the carrier’s system.

Playful Pantry is not responsible for lost, stolen, or delayed shipments once they are in the carrier’s possession.
If your package is marked as delivered but has not arrived, please check with your local carrier and contact us at playfulpantryuk@gmail.com for assistance.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve the matter promptly.

Shipping addresses cannot be changed after an order has been processed. Please double-check your details before placing an order.
If you need to make modifications, contact us within 12 hours of placing your order.

For any shipping-related inquiries, please reach out to us at playfulpantryuk@gmail.com.

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